PetDesk experienced a major incident on September 6, 2023 affecting Provider Communications Dashboard, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Provider Communications Dashboard
Update timeline
- investigating Sep 06, 2023, 12:56 PM UTC
We are investigating reports of elevated errors in the Dashboard especially surrounding appointment request scheduling, modifications, cancellations, and creation.
- identified Sep 06, 2023, 01:19 PM UTC
The issue has been identified and we are working toward a fix.
- monitoring Sep 06, 2023, 01:41 PM UTC
The source of appointment-related issues and latency this morning has been identified and addressed. Functionality has been restored and we are continuing to monitor.
- resolved Sep 06, 2023, 03:15 PM UTC
This incident has been resolved.