PetDesk incident

Failed Syncs

Critical Resolved View vendor source →

PetDesk experienced a critical incident on December 4, 2023 affecting All Other PIMS (synced through Covetrus Connect), lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 05:20 PM UTC
Resolved
Dec 04, 2023, 08:04 PM UTC
Duration
2h 44m
Detected by Pingoru
Dec 04, 2023, 05:20 PM UTC

Affected components

All Other PIMS (synced through Covetrus Connect)

Update timeline

  1. identified Dec 04, 2023, 05:20 PM UTC

    We had an issue overnight that prevented syncs for many locations. We are implementing a fix to ensure that all syncs resume correctly.

  2. resolved Dec 04, 2023, 08:04 PM UTC

    This incident has been resolved.