PetDesk incident

Delayed Syncs

Major Resolved View vendor source →

PetDesk experienced a major incident on March 21, 2024 affecting All Other PIMS (synced through Covetrus Connect), lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2024, 03:55 PM UTC
Resolved
Mar 21, 2024, 11:26 PM UTC
Duration
7h 30m
Detected by Pingoru
Mar 21, 2024, 03:55 PM UTC

Affected components

All Other PIMS (synced through Covetrus Connect)

Update timeline

  1. identified Mar 21, 2024, 03:55 PM UTC

    We have identified an issue that impacted overnight syncs of PIMS data. A number of locations' syncs have been delayed and are being processed.

  2. resolved Mar 21, 2024, 11:26 PM UTC

    This incident has been resolved.