PetDesk incident

Sync Delays

Minor Resolved View vendor source →

PetDesk experienced a minor incident on May 16, 2024 affecting All Other PIMS (synced through Covetrus Connect), lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2024, 04:17 PM UTC
Resolved
May 20, 2024, 01:14 AM UTC
Duration
3d 8h
Detected by Pingoru
May 16, 2024, 04:17 PM UTC

Affected components

All Other PIMS (synced through Covetrus Connect)

Update timeline

  1. investigating May 16, 2024, 04:17 PM UTC

    We are experiencing delays in nightly sync operations for some locations.

  2. monitoring May 17, 2024, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2024, 01:14 AM UTC

    This incident has been resolved.