PetDesk experienced a minor incident on December 2, 2024 affecting Provider Communications Dashboard, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 03:04 PM UTC
We are currently experiencing system slowness, and our team is actively working to identify and resolve the issue as quickly as possible. Thank you for your patience and understanding.
- identified Dec 02, 2024, 05:04 PM UTC
We’ve applied an initial adjustment to improve performance and are continuing to work toward a full resolution. Thank you for your patience.
- monitoring Dec 02, 2024, 05:50 PM UTC
We applied a temporary fix and we are seeing a substantial improvement in performance. As part of this initial fix, the “new appointments” count on the left sidebar will temporarily display as 0. To see new appointments, please manually refresh the “Needs Attention” page. We are continuing to monitor performance and work on the full solution continues. Thank you for your understanding as we work to resolve this quickly!
- resolved Dec 03, 2024, 04:02 PM UTC
This incident has been resolved.