People.ai incident

Platform Degradation — Multiple Features Affected

Major Resolved View vendor source →

People.ai experienced a major incident on April 28, 2026 affecting Backstory Web-Application and Backstory Analyze and 1 more component, lasting 16h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 09:07 PM UTC
Resolved
Apr 29, 2026, 01:38 PM UTC
Duration
16h 30m
Detected by Pingoru
Apr 28, 2026, 09:07 PM UTC

Affected components

Backstory Web-ApplicationBackstory AnalyzeSalesforce Inbound Data IntegrationSalesforce Outbound Data IntegrationData WarehouseActivity Intake APIs and ServicesBackstory Metrics ServicesSalesAI Services

Update timeline

  1. investigating Apr 28, 2026, 09:07 PM UTC

    We are currently investigating a partial outage affecting multiple features of the Backstory platform. Users may experience blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team is actively working to restore service. No customer data has been lost or corrupted. We will provide an update as soon as we have new information.

  2. monitoring Apr 28, 2026, 09:40 PM UTC

    Between approximately 3:30 PM and 5:35 PM EDT, users may have experienced blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team has identified the issue as an infrastructure resource constraint and has taken action to restore service. The platform is now responsive, and features should be loading normally. We are continuing to closely monitor system stability and working on a permanent fix for the underlying cause. We will post a final update once we have confirmed full resolution.

  3. resolved Apr 29, 2026, 01:38 PM UTC

    This incident has been resolved.