People.ai Outage History

Started Apr 28, 2026, 09:07 PM UTC· resolved Apr 29, 2026, 01:38 PM UTC

1. investigating Apr 28, 2026, 09:07 PM UTC

   We are currently investigating a partial outage affecting multiple features of the Backstory platform. Users may experience blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team is actively working to restore service. No customer data has been lost or corrupted. We will provide an update as soon as we have new information.

2. monitoring Apr 28, 2026, 09:40 PM UTC

   Between approximately 3:30 PM and 5:35 PM EDT, users may have experienced blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team has identified the issue as an infrastructure resource constraint and has taken action to restore service. The platform is now responsive, and features should be loading normally. We are continuing to closely monitor system stability and working on a permanent fix for the underlying cause. We will post a final update once we have confirmed full resolution.

3. resolved Apr 29, 2026, 01:38 PM UTC

   This incident has been resolved.

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Started Feb 12, 2026, 01:00 PM UTC· resolved Feb 12, 2026, 01:00 PM UTC

1. resolved Feb 13, 2026, 03:52 PM UTC

   Between 8:00 AM and 12:18 PM PST on February 12, SalesAI Assistant responses displayed as unformatted text blocks, making them difficult to read. This affected all assistant chat queries and signal drill-ins. Our engineering team identified a degraded infrastructure endpoint and rerouted traffic to stable alternatives. The issue is now resolved, and all SalesAI responses are displaying properly. No data was lost, and no action is required from customers.

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Started Oct 20, 2025, 02:50 PM UTC· resolved Oct 21, 2025, 11:25 AM UTC

1. investigating Oct 20, 2025, 02:50 PM UTC

   We are currently experiencing service degradation due to the ongoing AWS US-EAST-1 outage affecting multiple availability zones. Current Impact: - Data processing delays (approximately 6+ hours behind real-time) - EDB (metrics) data delays (up to 24h behind) - People.ai Integration User data may be stale - REST API endpoints may be unavailable or return outdated data - Activity capture and CRM sync delays Root Cause: This is related to the widespread AWS outage affecting AWS services in the US-EAST-1 region. Next Steps: We are actively monitoring AWS's recovery efforts. We will provide an update when: - AWS announces meaningful progress or resolution - Our services begin recovering - There are material changes to the impact We appreciate your patience as AWS works to resolve this industry-wide issue.

2. monitoring Oct 20, 2025, 02:52 PM UTC

   We are monitoring AWS Progress and will update this post as the situation changes.

3. monitoring Oct 20, 2025, 02:53 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Oct 21, 2025, 01:17 AM UTC

   We are continuing to monitor for any further issues.

5. monitoring Oct 21, 2025, 03:29 AM UTC

   AWS has marked the US-EAST-1 incident as resolved. We are seeing partial recovery of our services, though some components remain impacted. We are working directly with provider Support to resolve the remaining issue, which is preventing full restoration of our REST APIs. We will provide another update when: - REST API service is restored - All data processing backlogs are cleared

6. resolved Oct 21, 2025, 11:25 AM UTC

   This incident has been resolved. All People.ai services have been fully restored and are operating normally. We appreciate your patience and understanding during this industry-wide incident. If you continue to experience any issues, please contact our support team at [email protected]. This incident is now closed.

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