Person Search Errors
Affected: Person Search API
Timeline · 2 updates
- identified May 29, 2026, 05:20 PM UTC
All customer queries are returning errors
- resolved May 29, 2026, 05:30 PM UTC
This incident has been resolved.
People Data Labs Outage History
People Data Labs is up right nowPeople Data Labs had 9 outages in the last 2 years totaling 725h 1m of downtime — averaging 0.4 incidents per month.
There were 9 People Data Labs outages since June 20, 2025 totaling 725h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Login Flow Issues
Affected: Web PortalLogin Service
Timeline · 4 updates
- investigating Feb 04, 2026, 05:47 PM UTC
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
- identified Feb 04, 2026, 07:48 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Feb 04, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Feb 05, 2026, 07:56 PM UTC
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
PDL API Endpoints Elevated Error Rate
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APISandbox Person Enrichment APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APISandbox Person Search APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APISandbox Person Identify APIPerson Retrieve APISandbox Company Enrichment APICompany Search APIPerson Bulk Retrieve APISandbox Company Search APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 4 updates
- investigating Oct 07, 2025, 01:28 PM UTC
We are currently investigating this issue.
- identified Oct 07, 2025, 01:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 03:16 PM UTC
This incident has been resolved.
API Dashboard Issue
Timeline · 1 update
- resolved Sep 30, 2025, 06:51 PM UTC
Customers experienced errors when viewing or managing subscriptions on the "Plans & billing" page.
Degraded API Performance
Timeline · 1 update
- resolved Sep 04, 2025, 09:10 PM UTC
Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.
API Returning 500
Affected: Person Enrichment APICompany Enrichment APILocation Cleaner APIPerson Search APIBulk Company Enrichment APIPerson Preview Enrichment APICompany Cleaner APIPerson Bulk Enrichment APIPerson Identify APISchool Cleaner APIPerson Retrieve APICompany Search APIPerson Bulk Retrieve APIAutocompleteJob Title Enrichment APIIP Enrichment APIPerson Changelog API
Timeline · 3 updates
- identified Aug 20, 2025, 01:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2025, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 20, 2025, 02:15 PM UTC
This incident has been resolved.
Partial Outage: API Dashboard Usage Page
Affected: Web Portal
Timeline · 2 updates
- identified Jul 17, 2025, 04:22 PM UTC
Usage data won’t display in the Usage page in API Dashboard for ranges over 180 days and will show “No data yet.” To view usage, use 180-day increments.
- resolved Aug 15, 2025, 03:58 PM UTC
Thank you for your patience while we implemented a fix. All users can now view usage data for date rangers greater than 180 days in length. If you run into any further issues, please create a support request here: https://support.peopledatalabs.com/hc/en-us/requests/new
API Dashboard Credits Display Issue
Timeline · 1 update
- resolved Jul 01, 2025, 06:50 PM UTC
We identified an issue where Enterprise plans were not appearing in the API Dashboard home and plans & billing page pages. This is purely a display issue and credits have procured as expected with no impact on API performance.
API Dashboard Unavailable
Timeline · 1 update
- resolved Jun 20, 2025, 06:40 PM UTC
The API dashboard was unavailable for all customers the afternoon of Wednesday, June 18