Resolved after 7 hours 33 minutes, affecting Application (app.pennylane.com), on July 20, 2026.
The incident is now resolved. Intermittent disruptions of several services started at 10h55, causing the application to be unavailable between 16h53 and 17h00 while teams were applying mitigations. We apologize for any inconvenience caused and thank you for your understanding and patience.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:15 AM UTC
We would like to inform you that our application is experiencing issues for several features (invoice parsing & creation, email notifications). Our teams are currently investigating to resolve this behavior. We apologize for any inconvenience caused and thank you for your understanding.
- monitoring Jul 20, 2026, 11:01 AM UTC
The issue has been identified, impacted services are recovering since 12h20. Our teams are monitoring the results.
- monitoring Jul 20, 2026, 02:36 PM UTC
Our teams continue to monitor the situation.
- investigating Jul 20, 2026, 02:56 PM UTC
We are currently experiencing an incident that is affecting the availability of our platform. Our technical teams are actively working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience caused and thank you for your understanding and patience.
- monitoring Jul 20, 2026, 03:09 PM UTC
The issue has been identified, access to our application is fully operational again. Our teams are continuing to monitor the infrastructure.
- resolved Jul 20, 2026, 05:03 PM UTC
The incident is now resolved. Intermittent disruptions of several services started at 10h55, causing the application to be unavailable between 16h53 and 17h00 while teams were applying mitigations. We apologize for any inconvenience caused and thank you for your understanding and patience.
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