Pennylane incident
Login issue for accounting firm users using SAML Single Sign On
Resolved after 2 hours 15 minutes, on June 25, 2024.
- Total duration: - For SAML SSO users: 35 minutes - Other users: not impacted Chronology: - 25/06/2024 12:15:00AM: Reported Our support team has become aware of errors faced by users when accessing Pennylane. Our tech team investigates the root cause. - 25/06/2024 12:22:00AM: Identified The root cause of the issue has been identified and mitigated. SSO users are the ones being affected by this issue. The application will be available for everyone in the next 10 minutes. - 25/06/2024 12:29:00AM: Resolved The issue is resolved for all users.
Update timeline
- resolved Jun 26, 2024, 07:07 AM UTC
- Total duration: - For SAML SSO users: 35 minutes - Other users: not impacted Chronology: - 25/06/2024 12:15:00AM: Reported Our support team has become aware of errors faced by users when accessing Pennylane. Our tech team investigates the root cause. - 25/06/2024 12:22:00AM: Identified The root cause of the issue has been identified and mitigated. SSO users are the ones being affected by this issue. The application will be available for everyone in the next 10 minutes. - 25/06/2024 12:29:00AM: Resolved The issue is resolved for all users.
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