PBS Outage History

PBS had 16 outages in the last 2 years totaling 1475h 0m of downtime — averaging 0.7 incidents per month.

There were 16 PBS outages since July 15, 2025 totaling 1475h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pbs.org

Major June 22, 2026

Select Samsung TV Models Unable to Load PBS App

Detected by Pingoru: Jun 22, 2026, 02:22 PM UTC
Resolved: Jun 29, 2026, 05:01 PM UTC
Duration: 7d 2h

Affected: PBS Mobile and OTT Apps

Timeline · 6 updates

investigating Jun 22, 2026, 02:22 PM UTC

We're currently investigating an issue which is preventing users on some Samsung TV models from opening and loading the PBS app. Users may report seeing a solid blue screen, a dark screen, or a loading icon that never completes when they open the app. We believe the majority of users are on 2017 Samsung TV models, most often notated with an 'M' or 'MU' in the model number. Other devices that support the PBS app and Samsung TVs released after 2017 appear to be unaffected by this issue. We'll continue to update this page as our investigation continues.
monitoring Jun 23, 2026, 06:42 PM UTC

A hotfix has been released to address this issue. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the hotfix's performance.
monitoring Jun 24, 2026, 02:35 PM UTC

We have continued to receive messages from users that they are still experiencing issues loading the PBS app on Samsung TVs released in 2017. We are looking into the issue again and will continue to monitor reports.
monitoring Jun 24, 2026, 08:14 PM UTC

We are continuing to work on another hotfix to address the issue affecting viewers on Samsung 2017 models, and we are targeting tomorrow for the second hotfix's release. At this time, we are not aware of any workarounds for the affected devices, and this fix continues to be a high priority for our teams.
monitoring Jun 25, 2026, 02:50 PM UTC

The second hotfix has been released. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the second hotfix's performance.
resolved Jun 29, 2026, 05:01 PM UTC

This incident has been resolved following a rollback of the PBS app on Samsung TVs last Friday, June 26.

Read the full incident report →

Minor June 16, 2026

Intermittent Livestream Playback Issues on Web

Detected by Pingoru: Jun 16, 2026, 03:26 PM UTC
Resolved: Jun 17, 2026, 03:36 PM UTC
Duration: 1d

Affected: Local Live Streams

Timeline · 3 updates

identified Jun 16, 2026, 03:26 PM UTC

We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.
monitoring Jun 16, 2026, 08:14 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 17, 2026, 03:36 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 4, 2026

Accessing the PBS App on Amazon Fire Tablets

Detected by Pingoru: Jun 04, 2026, 10:09 PM UTC
Resolved: Jun 08, 2026, 03:32 PM UTC
Duration: 3d 17h

Affected: PBS Mobile and OTT Apps

Timeline · 2 updates

identified Jun 04, 2026, 10:09 PM UTC

Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.
resolved Jun 08, 2026, 03:32 PM UTC

All users on Amazon Fire Tablets have had their access to the PBS app restored.

Read the full incident report →

Minor April 27, 2026

PBS KIDS service outage on select platforms.

Detected by Pingoru: Apr 27, 2026, 03:05 PM UTC
Resolved: Apr 27, 2026, 06:15 PM UTC
Duration: 3h 9m

Affected: PBS KIDS WebsitePBS KIDS OTT App

Timeline · 3 updates

identified Apr 27, 2026, 03:05 PM UTC

We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.
monitoring Apr 27, 2026, 03:38 PM UTC

A fix has been implemented and we’re monitoring the results.
resolved Apr 27, 2026, 06:15 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Issue with Copying/Pasting in the Bento Console

Detected by Pingoru: Mar 09, 2026, 05:16 PM UTC
Resolved: Mar 12, 2026, 12:28 PM UTC
Duration: 2d 19h

Affected: HostedBento

Timeline · 3 updates

investigating Mar 09, 2026, 05:16 PM UTC

We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.
identified Mar 11, 2026, 01:21 PM UTC

A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.
resolved Mar 12, 2026, 12:28 PM UTC

A hotfix has been released and pasting to components in Bento is functional again.

Read the full incident report →

Minor February 11, 2026

Bento Save Issues

Detected by Pingoru: Feb 11, 2026, 03:18 PM UTC
Resolved: Feb 11, 2026, 04:42 PM UTC
Duration: 1h 24m

Affected: HostedBento

Timeline · 3 updates

investigating Feb 11, 2026, 03:18 PM UTC

We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.
monitoring Feb 11, 2026, 03:45 PM UTC

A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org
resolved Feb 11, 2026, 04:42 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Intermittent Issues Loading Content on PBS Platforms

Detected by Pingoru: Feb 10, 2026, 09:29 PM UTC
Resolved: Feb 11, 2026, 01:26 PM UTC
Duration: 15h 57m

Affected: PBS WebsitePBS Mobile and OTT Apps

Timeline · 2 updates

identified Feb 10, 2026, 09:29 PM UTC

PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status
resolved Feb 11, 2026, 01:26 PM UTC

AWS resolved this issue late last night. All PBS services should now be normal.

Read the full incident report →

Minor January 30, 2026

Playback Issues on the PBS App for Smart TVs

Detected by Pingoru: Jan 30, 2026, 01:53 PM UTC
Resolved: Feb 10, 2026, 01:52 PM UTC
Duration: 10d 23h

Affected: PBS Mobile and OTT Apps

Timeline · 3 updates

identified Jan 30, 2026, 01:53 PM UTC

We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.
monitoring Jan 30, 2026, 08:55 PM UTC

A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.
resolved Feb 10, 2026, 01:52 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 15, 2025

Delays in Uploaded Content to PBS Platforms

Detected by Pingoru: Dec 15, 2025, 05:55 PM UTC
Resolved: Dec 18, 2025, 03:31 PM UTC
Duration: 2d 21h

Affected: PBS WebsitePBS Video PortalPBS Partner PlayerPBS Mobile and OTT Apps

Timeline · 4 updates

investigating Dec 15, 2025, 05:55 PM UTC

We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org
monitoring Dec 16, 2025, 03:11 PM UTC

We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.
monitoring Dec 18, 2025, 03:31 PM UTC

We are continuing to monitor for any further issues.
resolved Dec 18, 2025, 03:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

PBS Passport Recognition Error

Detected by Pingoru: Nov 06, 2025, 04:17 PM UTC
Resolved: Nov 10, 2025, 02:06 PM UTC
Duration: 3d 21h

Affected: PBS WebsitePBS Video PortalPBS Partner Player

Timeline · 3 updates

investigating Nov 06, 2025, 04:17 PM UTC

We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.
investigating Nov 06, 2025, 09:14 PM UTC

We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.
resolved Nov 10, 2025, 02:06 PM UTC

We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

Read the full incident report →

Minor November 4, 2025

PBS.org Sign In Issues

Detected by Pingoru: Nov 04, 2025, 01:05 PM UTC
Resolved: Nov 05, 2025, 12:40 PM UTC
Duration: 23h 35m

Affected: PBS Website

Timeline · 3 updates

investigating Nov 04, 2025, 01:05 PM UTC

We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.
monitoring Nov 04, 2025, 05:28 PM UTC

We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.
resolved Nov 05, 2025, 12:40 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS Trouble

Detected by Pingoru: Oct 20, 2025, 03:30 PM UTC
Resolved: Oct 20, 2025, 11:22 PM UTC
Duration: 7h 51m

Affected: PBS WebsitePBS KIDS WebsitePBS Video PortalPBS KIDS ActivatePBS KIDS OTT AppPBS Partner PlayerPBS Mobile and OTT AppsPBS Global ChromeMVault ConsoleStation Manager ConsoleCurate ConsoleMedia Manager ConsolePBS AccountPBS Help Site

Timeline · 4 updates

identified Oct 20, 2025, 03:30 PM UTC

About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status
monitoring Oct 20, 2025, 04:36 PM UTC

All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
monitoring Oct 20, 2025, 04:51 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 20, 2025, 11:22 PM UTC

The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

Read the full incident report →

Minor July 25, 2025

Roku PBS App Crash on Seasons Menu

Detected by Pingoru: Jul 25, 2025, 06:03 PM UTC
Resolved: Aug 20, 2025, 12:32 PM UTC
Duration: 25d 18h

Affected: PBS Mobile and OTT Apps

Timeline · 2 updates

identified Jul 25, 2025, 06:03 PM UTC

We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.
resolved Aug 20, 2025, 12:32 PM UTC

A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

Read the full incident report →

Minor July 22, 2025

Login issue with pbs.org/tv for the GA PBS App

Detected by Pingoru: Jul 22, 2025, 01:48 PM UTC
Resolved: Jul 22, 2025, 03:53 PM UTC
Duration: 2h 5m

Affected: PBS Mobile and OTT Apps

Timeline · 2 updates

investigating Jul 22, 2025, 01:48 PM UTC

We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.
resolved Jul 22, 2025, 03:53 PM UTC

This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

Read the full incident report →

Minor July 21, 2025

PBS KIDS Livestream Issue on Roku

Detected by Pingoru: Jul 21, 2025, 07:47 PM UTC
Resolved: Jul 22, 2025, 03:53 PM UTC
Duration: 20h 5m

Affected: PBS Mobile and OTT Apps

Timeline · 4 updates

investigating Jul 21, 2025, 07:47 PM UTC

We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.
investigating Jul 21, 2025, 07:49 PM UTC

We are continuing to investigate this issue.
investigating Jul 21, 2025, 07:50 PM UTC

We are continuing to investigate this issue.
resolved Jul 22, 2025, 03:53 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Reported Login Issues

Detected by Pingoru: Jul 15, 2025, 01:09 PM UTC
Resolved: Jul 15, 2025, 04:42 PM UTC
Duration: 3h 33m

Affected: PBS WebsitePBS Mobile and OTT Apps

Timeline · 3 updates

investigating Jul 15, 2025, 01:09 PM UTC

We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.
monitoring Jul 15, 2025, 02:11 PM UTC

Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.
resolved Jul 15, 2025, 04:42 PM UTC

This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

Read the full incident report →