PBS Outage History
PBS is up right nowPingoru has recorded 49 incidents for PBS: 13 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 284 of 720 (39%) |
| July 2026 | 1 | 8 of 744 (1%) |
| August 2026 | 0 | 72 of 744 (10%) |
| September 2026 | 1 | 336 of 720 (47%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Notice September 4, 2026 Outage - Errors on the PBS App and when playing videos on pbs.org 31d 10h PBS Website, PBS Video Portal, PBS Partner Player, PBS Mobile and OTT Apps
Started Sep 04, 2026, 06:53 AM UTC· resolved Oct 05, 2026, 05:47 PM UTC
- investigating Sep 04, 2026, 06:53 AM UTC
Our engineering team is currently investigating reports of errors loading the PBS App on all platforms and playing videos on pbs.org.
- monitoring Sep 04, 2026, 08:12 AM UTC
A fix has been implemented. Normal functioning has been restored to the PBS App, pbs.org, and station video portals. We will continue to monitor in case any further mitigation is needed.
- resolved Oct 05, 2026, 05:47 PM UTC
This incident has been resolved.
Notice July 31, 2026 Lagging and Time-outs Affecting Multiple Platforms 3d 8h PBS Website, PBS Video Portal, PBS Partner Player, PBS Mobile and OTT Apps and 1 more
Started Jul 31, 2026, 03:53 PM UTC· resolved Aug 03, 2026, 11:56 PM UTC
- investigating Jul 31, 2026, 03:53 PM UTC
We are currently investigating some lagging and time-outs in the MVault console. Some other platforms that are related may also some some difficulties.
- investigating Jul 31, 2026, 09:24 PM UTC
The engineering team is continuing to work on this issue. We are aware that may members may not be able to sign in on their apps or pbs.org at the moment and we are working to resolve the issue as soon as possible.
- monitoring Jul 31, 2026, 09:47 PM UTC
A fix has been applied in the backend and services should be gradually restored to normal function over the next couple of hours. However, we will continue to monitor throughout the weekend.
- monitoring Aug 02, 2026, 11:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 03, 2026, 11:56 PM UTC
This incident has been fully resolved. Our engineering team's investigation and resolution will help to prevent further incidents and will improve our network/platform stability and performance moving forward. If any viewers still report any issues, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry. If the viewer receives an error or continues to have trouble, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing, and we our PBS Support Team will be pleased to assist.
Major June 22, 2026 Select Samsung TV Models Unable to Load PBS App 7d 2h PBS Mobile and OTT Apps
Started Jun 22, 2026, 02:22 PM UTC· resolved Jun 29, 2026, 05:01 PM UTC
- investigating Jun 22, 2026, 02:22 PM UTC
We're currently investigating an issue which is preventing users on some Samsung TV models from opening and loading the PBS app. Users may report seeing a solid blue screen, a dark screen, or a loading icon that never completes when they open the app. We believe the majority of users are on 2017 Samsung TV models, most often notated with an 'M' or 'MU' in the model number. Other devices that support the PBS app and Samsung TVs released after 2017 appear to be unaffected by this issue. We'll continue to update this page as our investigation continues.
- monitoring Jun 23, 2026, 06:42 PM UTC
A hotfix has been released to address this issue. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the hotfix's performance.
- monitoring Jun 24, 2026, 02:35 PM UTC
We have continued to receive messages from users that they are still experiencing issues loading the PBS app on Samsung TVs released in 2017. We are looking into the issue again and will continue to monitor reports.
- monitoring Jun 24, 2026, 08:14 PM UTC
We are continuing to work on another hotfix to address the issue affecting viewers on Samsung 2017 models, and we are targeting tomorrow for the second hotfix's release. At this time, we are not aware of any workarounds for the affected devices, and this fix continues to be a high priority for our teams.
- monitoring Jun 25, 2026, 02:50 PM UTC
The second hotfix has been released. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the second hotfix's performance.
- resolved Jun 29, 2026, 05:01 PM UTC
This incident has been resolved following a rollback of the PBS app on Samsung TVs last Friday, June 26.
Minor June 16, 2026 Intermittent Livestream Playback Issues on Web 1d Local Live Streams
Started Jun 16, 2026, 03:26 PM UTC· resolved Jun 17, 2026, 03:36 PM UTC
- identified Jun 16, 2026, 03:26 PM UTC
We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.
- monitoring Jun 16, 2026, 08:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 03:36 PM UTC
This incident has been resolved.
Major June 4, 2026 Accessing the PBS App on Amazon Fire Tablets 3d 17h PBS Mobile and OTT Apps
Started Jun 04, 2026, 10:09 PM UTC· resolved Jun 08, 2026, 03:32 PM UTC
- identified Jun 04, 2026, 10:09 PM UTC
Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.
- resolved Jun 08, 2026, 03:32 PM UTC
All users on Amazon Fire Tablets have had their access to the PBS app restored.
Minor April 27, 2026 PBS KIDS service outage on select platforms. 3h 9m PBS KIDS Website, PBS KIDS OTT App
Started Apr 27, 2026, 03:05 PM UTC· resolved Apr 27, 2026, 06:15 PM UTC
- identified Apr 27, 2026, 03:05 PM UTC
We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.
- monitoring Apr 27, 2026, 03:38 PM UTC
A fix has been implemented and we’re monitoring the results.
- resolved Apr 27, 2026, 06:15 PM UTC
This incident has been resolved.
Minor March 9, 2026 Issue with Copying/Pasting in the Bento Console 2d 19h HostedBento
Started Mar 09, 2026, 05:16 PM UTC· resolved Mar 12, 2026, 12:28 PM UTC
- investigating Mar 09, 2026, 05:16 PM UTC
We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.
- identified Mar 11, 2026, 01:21 PM UTC
A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.
- resolved Mar 12, 2026, 12:28 PM UTC
A hotfix has been released and pasting to components in Bento is functional again.
Minor February 11, 2026 Bento Save Issues 1h 24m HostedBento
Started Feb 11, 2026, 03:18 PM UTC· resolved Feb 11, 2026, 04:42 PM UTC
- investigating Feb 11, 2026, 03:18 PM UTC
We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.
- monitoring Feb 11, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org
- resolved Feb 11, 2026, 04:42 PM UTC
This incident has been resolved.
Minor February 10, 2026 Intermittent Issues Loading Content on PBS Platforms 15h 57m PBS Website, PBS Mobile and OTT Apps
Started Feb 10, 2026, 09:29 PM UTC· resolved Feb 11, 2026, 01:26 PM UTC
- identified Feb 10, 2026, 09:29 PM UTC
PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status
- resolved Feb 11, 2026, 01:26 PM UTC
AWS resolved this issue late last night. All PBS services should now be normal.
Minor January 30, 2026 Playback Issues on the PBS App for Smart TVs 10d 23h PBS Mobile and OTT Apps
Started Jan 30, 2026, 01:53 PM UTC· resolved Feb 10, 2026, 01:52 PM UTC
- identified Jan 30, 2026, 01:53 PM UTC
We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.
- monitoring Jan 30, 2026, 08:55 PM UTC
A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.
- resolved Feb 10, 2026, 01:52 PM UTC
This incident has been resolved.
Notice December 15, 2025 Delays in Uploaded Content to PBS Platforms 2d 21h PBS Website, PBS Video Portal, PBS Partner Player, PBS Mobile and OTT Apps
Started Dec 15, 2025, 05:55 PM UTC· resolved Dec 18, 2025, 03:31 PM UTC
- investigating Dec 15, 2025, 05:55 PM UTC
We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org
- monitoring Dec 16, 2025, 03:11 PM UTC
We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.
- monitoring Dec 18, 2025, 03:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 18, 2025, 03:31 PM UTC
This incident has been resolved.
Minor November 6, 2025 PBS Passport Recognition Error 3d 21h PBS Website, PBS Video Portal, PBS Partner Player
Started Nov 06, 2025, 04:17 PM UTC· resolved Nov 10, 2025, 02:06 PM UTC
- investigating Nov 06, 2025, 04:17 PM UTC
We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.
- investigating Nov 06, 2025, 09:14 PM UTC
We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.
- resolved Nov 10, 2025, 02:06 PM UTC
We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.
Minor November 4, 2025 PBS.org Sign In Issues 23h 35m PBS Website
Started Nov 04, 2025, 01:05 PM UTC· resolved Nov 05, 2025, 12:40 PM UTC
- investigating Nov 04, 2025, 01:05 PM UTC
We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.
- monitoring Nov 04, 2025, 05:28 PM UTC
We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.
- resolved Nov 05, 2025, 12:40 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Trouble 7h 51m PBS Website, PBS KIDS Website, PBS Video Portal, PBS KIDS Activate and 10 more
Started Oct 20, 2025, 03:30 PM UTC· resolved Oct 20, 2025, 11:22 PM UTC
- identified Oct 20, 2025, 03:30 PM UTC
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 04:36 PM UTC
All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
- monitoring Oct 20, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:22 PM UTC
The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.
Minor July 25, 2025 Roku PBS App Crash on Seasons Menu 25d 18h PBS Mobile and OTT Apps
Started Jul 25, 2025, 06:03 PM UTC· resolved Aug 20, 2025, 12:32 PM UTC
- identified Jul 25, 2025, 06:03 PM UTC
We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.
- resolved Aug 20, 2025, 12:32 PM UTC
A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.
Minor July 22, 2025 Login issue with pbs.org/tv for the GA PBS App 2h 5m PBS Mobile and OTT Apps
Started Jul 22, 2025, 01:48 PM UTC· resolved Jul 22, 2025, 03:53 PM UTC
- investigating Jul 22, 2025, 01:48 PM UTC
We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.
- resolved Jul 22, 2025, 03:53 PM UTC
This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv
Minor July 21, 2025 PBS KIDS Livestream Issue on Roku 20h 5m PBS Mobile and OTT Apps
Started Jul 21, 2025, 07:47 PM UTC· resolved Jul 22, 2025, 03:53 PM UTC
- investigating Jul 21, 2025, 07:47 PM UTC
We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.
- investigating Jul 21, 2025, 07:49 PM UTC
We are continuing to investigate this issue.
- investigating Jul 21, 2025, 07:50 PM UTC
We are continuing to investigate this issue.
- resolved Jul 22, 2025, 03:53 PM UTC
This incident has been resolved.
Minor July 15, 2025 Reported Login Issues 3h 33m PBS Website, PBS Mobile and OTT Apps
Started Jul 15, 2025, 01:09 PM UTC· resolved Jul 15, 2025, 04:42 PM UTC
- investigating Jul 15, 2025, 01:09 PM UTC
We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.
- monitoring Jul 15, 2025, 02:11 PM UTC
Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.
- resolved Jul 15, 2025, 04:42 PM UTC
This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org
Notice April 28, 2025 MVault Merge Tool Temporarily Disabled 1d 22h MVault Console
Started Apr 28, 2025, 05:23 PM UTC· resolved Apr 30, 2025, 03:45 PM UTC
- identified Apr 28, 2025, 05:23 PM UTC
This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .
- resolved Apr 30, 2025, 03:45 PM UTC
This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.
Notice April 21, 2025 Bento Console and some Bento sites down – PBS Website, HostedBento
Started Apr 21, 2025, 09:55 PM UTC· resolved Apr 21, 2025, 09:55 PM UTC
- resolved Apr 21, 2025, 09:55 PM UTC
There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].
Minor March 14, 2025 AIM Interstitials not playing on the PBS KIDS livestream 10d 4h AIM, Local Live Streams
Started Mar 14, 2025, 04:06 PM UTC· resolved Mar 24, 2025, 08:51 PM UTC
- identified Mar 14, 2025, 04:06 PM UTC
Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.
- resolved Mar 24, 2025, 08:51 PM UTC
This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.
Minor February 28, 2025 Comcast Xfinity PBS App Issue for One-Click 1d 19h PBS Mobile and OTT Apps
Started Feb 28, 2025, 11:38 PM UTC· resolved Mar 02, 2025, 06:58 PM UTC
- investigating Feb 28, 2025, 11:38 PM UTC
We are investigating some backend issues with the PBS App on Comcast Xfinity devices regarding the in-app/one-click donations. There are no issues with other functionality and usability of the app. To prevent users from encountering any problems we have fallen back to displaying the station's donation urls until the backend in-app donation functionality can be restored.
- resolved Mar 02, 2025, 06:58 PM UTC
This issue has been resolved and the in-app donations have been restored in the Xfinity PBS App.
Minor February 27, 2025 Bento Performance Issues 1d HostedBento
Started Feb 27, 2025, 04:48 PM UTC· resolved Feb 28, 2025, 05:01 PM UTC
- investigating Feb 27, 2025, 04:48 PM UTC
The Bento console is currently slow to load for all users, and we are investigating the issue.
- monitoring Feb 27, 2025, 05:36 PM UTC
We've taken steps to address the loading issues and are now monitoring the status of the Bento console and Bento sites.
- resolved Feb 28, 2025, 05:01 PM UTC
This incident has been resolved.
Minor February 12, 2025 Intermittent Errors on PBS.org and SVPs 6d 23h PBS Website, PBS Video Portal
Started Feb 12, 2025, 06:01 PM UTC· resolved Feb 19, 2025, 05:28 PM UTC
- investigating Feb 12, 2025, 06:01 PM UTC
We are currently investigating intermittent errors affecting pages on PBS.org and Station Video Portals. Please follow this page for further updates.
- monitoring Feb 12, 2025, 06:54 PM UTC
We've taken measures to address the intermittent issues and are currently seeing the site recover. We will continue to monitor the situation.
- monitoring Feb 14, 2025, 03:45 PM UTC
We are continuing to monitor the incident.
- resolved Feb 19, 2025, 05:28 PM UTC
This incident has been resolved.
Major January 23, 2025 PBS KIDS App Closures on Roku 2h 19m PBS KIDS OTT App
Started Jan 23, 2025, 02:53 PM UTC· resolved Jan 23, 2025, 05:12 PM UTC
- investigating Jan 23, 2025, 02:53 PM UTC
We are currently investigating an issue with the PBS KIDS app on Roku. Users are reporting the app closes to the Roku home screen when they try to open the app. We will update this page as we learn more.
- resolved Jan 23, 2025, 05:12 PM UTC
This incident has been resolved.