PBS Outage History

PBS had 31 outages in the last 2 years totaling 351h 12m of downtime — averaging 1.3 incidents per month.

There were 31 PBS outages since June 5, 2024 totaling 351h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pbs.org

Minor October 11, 2024

Roku PBS App Up Next Bug

Detected by Pingoru: Oct 11, 2024, 03:03 PM UTC
Resolved: Oct 17, 2024, 03:08 PM UTC
Duration: 6d

Affected: PBS Mobile and OTT Apps

Timeline · 2 updates

identified Oct 11, 2024, 03:03 PM UTC

We are currently looking into an issue with the PBS app on Roku where users who have "Auto-play Next Video" enabled on the app are unable to play the last two minutes of videos and are instead returned to the Roku home screen. Until we can release a fix for this bug, we recommend users disable "Auto-play Next Video" by opening the PBS app, selecting the Profile option from the left-hand menu, and turning this setting off.
resolved Oct 17, 2024, 03:08 PM UTC

A hotfix has been released to resolve this issue on the Roku app. Roku doesn't release app updates to all users at once, but most or all users should receive the app update by the end of today.

Read the full incident report →

Minor October 9, 2024

Livestream Playback Issues on Safari Browser

Detected by Pingoru: Oct 09, 2024, 06:31 PM UTC
Resolved: Oct 09, 2024, 08:40 PM UTC
Duration: 2h 9m

Affected: Local Live Streams

Timeline · 2 updates

investigating Oct 09, 2024, 06:31 PM UTC

We are currently investigating an issue where the local livestream fails to play on the Safari browser on mobile and desktop.
resolved Oct 09, 2024, 08:40 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 21, 2024

Bento Filer Issue

Detected by Pingoru: Aug 21, 2024, 01:51 PM UTC
Resolved: Aug 22, 2024, 01:25 PM UTC
Duration: 23h 33m

Affected: HostedBento

Timeline · 2 updates

investigating Aug 21, 2024, 01:51 PM UTC

We are currently investigating issues related to Bento Filer, including the inability to upload or delete files in Filer. We will post updates to this page as we learn more.
resolved Aug 22, 2024, 01:25 PM UTC

A hotfix was released earlier this morning, and this issue is now resolved. If you encounter any further issues with Bento filer, please submit a ticket at digitalsupport.pbs.org

Read the full incident report →

Minor June 18, 2024

PBS Account: Facebook Social Login Error

Detected by Pingoru: Jun 18, 2024, 05:58 PM UTC
Resolved: Jun 24, 2024, 05:13 PM UTC
Duration: 5d 23h

Affected: PBS Account

Timeline · 2 updates

identified Jun 18, 2024, 05:58 PM UTC

Users who sign into PBS.org via Facebook are encountering an error message: "Facebook Login is currently unavailable for this app." We are working with Facebook/Meta on a resolution, but it may take up to a few days to resolve. Affected users can reset the password on their account and log in via the PBS Account option instead of Facebook as a temporary workaround, but to continue logging in through Facebook, they must wait until this issue is resolved with Facebook/Meta.
resolved Jun 24, 2024, 05:13 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 11, 2024

AIM Interstitial Incident

Detected by Pingoru: Jun 11, 2024, 02:52 PM UTC
Resolved: Jun 12, 2024, 01:01 PM UTC
Duration: 22h 8m

Affected: AIM

Timeline · 3 updates

identified Jun 11, 2024, 02:52 PM UTC

The KIDS 24/7 livestream is currently not running SCTE, and at this time, no local interstitials scheduled in AIM are running. This incident began on the morning of Friday, June 7. We are actively working on a resolution.
identified Jun 11, 2024, 03:13 PM UTC

Update: This incident is only impacting PBS-owned platforms, not external partners.
resolved Jun 12, 2024, 01:01 PM UTC

This incident has been resolved. Local messages were restored to the KIDS 24/7 stream starting with the 4:28pm time slot yesterday afternoon.

Read the full incident report →

Minor June 5, 2024

PBS documentation site is not displaying images

Detected by Pingoru: Jun 05, 2024, 08:58 PM UTC
Resolved: Jun 06, 2024, 12:59 PM UTC
Duration: 16h 1m

Affected: PBS Help Site

Timeline · 3 updates

investigating Jun 05, 2024, 08:58 PM UTC

Currently images embedded in our product documentation on docs.pbs.org are not loading. We are looking into the issue and will update when we know more. Thanks for your patience.
investigating Jun 05, 2024, 08:59 PM UTC

We are continuing to investigate this issue.
resolved Jun 06, 2024, 12:59 PM UTC

This incident has been resolved.

Read the full incident report →