PayU Europe experienced a major incident on February 2, 2026 affecting Platform availability, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 01:13 PM UTC
today, on 02.01.2026 from 2:00 PM CET we are facing a major technical problem. Please expect the following: customers are not able to use payment methods (provided by PayU Europe), customers are not able to check their payment status on the PayU page, you are not able to log in to the PayU Management Panel. We have immediately started working on resolving the issue We apologize for the inconvenience.
- identified Feb 02, 2026, 01:34 PM UTC
We are currently experiencing a DDoS attack affecting our infrastructure. Our engineering team is actively implementing mitigation measures to restore full service. We apologize for any connectivity issues you may be experiencing.
- identified Feb 02, 2026, 01:59 PM UTC
Our team is continuing to work on mitigating the ongoing DDoS attack. We are currently observing an improvement in system stability.
- monitoring Feb 02, 2026, 02:30 PM UTC
We would like to inform you that we have implemented a series of changes designed to stabilize the current situation. Our team is actively monitoring the effects of these updates to ensure continued performance. We will provide further information as the situation evolves.
- monitoring Feb 02, 2026, 03:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 02, 2026, 03:06 PM UTC
This incident has been resolved.