PayU system failure

Update timeline

1. investigating Feb 28, 2026, 10:47 AM UTC

   today, on 28.02.2026 from 11:29 AM/PM CEST we are facing a major technical problem. Please expect the following: customers are not able to use payment methods (provided by PayU Europe), customers are not able to check their payment status on the PayU page, you are not able to log in to the PayU Management Panel. We have immediately started working on resolving the issue, and we expect to fix the problem by HH:MM CEST. We apologize for the inconvenience.

2. investigating Feb 28, 2026, 10:47 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 28, 2026, 10:59 AM UTC

   Situation is getting back to stable state. We are observing the situation.

4. investigating Feb 28, 2026, 11:01 AM UTC

   The problem is not yet resolved.

5. monitoring Feb 28, 2026, 11:05 AM UTC

   As of 11:57 the transactions are being accepted. System is working properly right now. We are monitoring the situation

6. monitoring Feb 28, 2026, 11:12 AM UTC

   We are continuing to monitor for any further issues.

7. monitoring Feb 28, 2026, 11:15 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Feb 28, 2026, 11:42 AM UTC

   This incident has been resolved.