PayU Europe incident

Payment Services performance degraded

Minor Resolved View vendor source →
Started
Feb 28, 2026, 07:21 PM UTC
Resolved
Feb 28, 2026, 09:02 PM UTC
Duration
1h 41m
Detected by Pingoru
Feb 28, 2026, 07:21 PM UTC

Affected components

Platform availabilityMerchant Panel

Update timeline

  1. investigating Feb 28, 2026, 07:21 PM UTC

    We were experiencing an unexpected system performance degradation impacting our payment services since 7:54 PM. This might result in delayed or failed payment transactions for some users. Our engineering teams are actively investigating the root cause.

  2. investigating Feb 28, 2026, 07:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 28, 2026, 07:28 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 28, 2026, 07:42 PM UTC

    We are experiencing DDOS attack ant the moment. We are working to limit the impact.

  5. investigating Feb 28, 2026, 07:56 PM UTC

    We are continuing to investigate this issue.

  6. monitoring Feb 28, 2026, 08:06 PM UTC

    The transactional processing is restored now. Merchant panel is disable for safety reason at the moment. We will enable it once the attack is over.

  7. monitoring Feb 28, 2026, 08:06 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Feb 28, 2026, 08:20 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Feb 28, 2026, 09:02 PM UTC

    This incident has been resolved.

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