PayU Europe incident

Komerční banka transactions are not being authorised

Critical Resolved View vendor source →

PayU Europe experienced a critical incident on April 18, 2026 affecting Komerční banka, lasting 13h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 08:53 PM UTC
Resolved
Apr 19, 2026, 10:14 AM UTC
Duration
13h 20m
Detected by Pingoru
Apr 18, 2026, 08:53 PM UTC

Affected components

Komerční banka

Update timeline

  1. investigating Apr 18, 2026, 08:53 PM UTC

    From 14:08 we observe outage on transaction authorisation for Komerční banka. Provider has been notified about the problem and we are closely monitoring how the situation progresses.

  2. investigating Apr 19, 2026, 10:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 19, 2026, 10:14 AM UTC

    This incident has been resolved.