PayU Europe incident

System degradation

Resolved after 3 hours 35 minutes, affecting Platform availability and Cards, on September 4, 2025.

investigating Sep 04, 2025, 02:26 PM UTC

We are continuing to investigate this issue.

Started
Sep 04, 2025, 10:55 AM UTC
Resolved
Sep 04, 2025, 02:30 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 04, 2025, 10:55 AM UTC

Affected components

Platform availabilityCards

Update timeline

  1. investigating Sep 04, 2025, 10:55 AM UTC

    We are currently experiencing severe system degradation affecting core services. Users may encounter slow performance, timeouts, or limited functionality. Our engineering team is actively investigating and working to restore normal operations as quickly as possible.

  2. investigating Sep 04, 2025, 11:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 04, 2025, 11:36 AM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 04, 2025, 12:03 PM UTC

    We are continuing to investigate this issue.

  5. investigating Sep 04, 2025, 12:28 PM UTC

    We are continuing to investigate this issue.

  6. investigating Sep 04, 2025, 01:00 PM UTC

    We are continuing to investigate this issue.

  7. investigating Sep 04, 2025, 01:41 PM UTC

    We are continuing to investigate this issue.

  8. investigating Sep 04, 2025, 02:26 PM UTC

    We are continuing to investigate this issue.

  9. resolved Sep 04, 2025, 02:30 PM UTC

    This incident has been resolved.

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