PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Minor Resolved View vendor source →

PayU Africa experienced a minor incident on November 28, 2025 affecting South Africa Card Acquiring FNB, lasting 4h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 09:35 AM UTC
Resolved
Nov 28, 2025, 02:04 PM UTC
Duration
4h 28m
Detected by Pingoru
Nov 28, 2025, 09:35 AM UTC

Affected components

South Africa Card Acquiring FNB

Update timeline

  1. investigating Nov 28, 2025, 09:35 AM UTC

    We have noted a spike in failures on FNB platform issues. The team is in touch with the bank to get more information on the issue. We will provide more information as soon as we receive it.

  2. identified Nov 28, 2025, 10:09 AM UTC

    The issuer has confirmed that they are currently investigating the issue. PayU will keep you posted.

  3. identified Nov 28, 2025, 11:08 AM UTC

    We are noticing steady recovery on the FNB transactions. We will continue to monitor.

  4. monitoring Nov 28, 2025, 11:45 AM UTC

    We will monitor for an hour to ensure full recovery.

  5. investigating Nov 28, 2025, 12:24 PM UTC

    We have noted a spike in errors again, we will continue to engage with FNB. We will provide more detail as we receive it.

  6. monitoring Nov 28, 2025, 02:00 PM UTC

    We have received confirmation from the bank that the issue has ben resolved.

  7. resolved Nov 28, 2025, 02:04 PM UTC

    This incident has been resolved.