PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Resolved after 4 hours 28 minutes, affecting South Africa Card Acquiring FNB, on November 28, 2025.

monitoring Nov 28, 2025, 02:00 PM UTC

We have received confirmation from the bank that the issue has ben resolved.

Affected components

South Africa Card Acquiring FNB

investigating Nov 28, 2025, 09:35 AM UTC

We have noted a spike in failures on FNB platform issues. The team is in touch with the bank to get more information on the issue. We will provide more information as soon as we receive it.
identified Nov 28, 2025, 10:09 AM UTC

The issuer has confirmed that they are currently investigating the issue. PayU will keep you posted.
identified Nov 28, 2025, 11:08 AM UTC

We are noticing steady recovery on the FNB transactions. We will continue to monitor.
monitoring Nov 28, 2025, 11:45 AM UTC

We will monitor for an hour to ensure full recovery.
investigating Nov 28, 2025, 12:24 PM UTC

We have noted a spike in errors again, we will continue to engage with FNB. We will provide more detail as we receive it.
monitoring Nov 28, 2025, 02:00 PM UTC

We have received confirmation from the bank that the issue has ben resolved.
resolved Nov 28, 2025, 02:04 PM UTC

This incident has been resolved.

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