PayU Africa incident
PayU South Africa Service Degradation - Capitec Pay
Resolved after 2 hours 20 minutes, affecting South Africa Capitec Pay, on August 4, 2025.
The bank has confirmed that the issue has been resolved. After monitoring for a while we have noted full recovery and transactions are currently being processed successfully.
Affected components
Update timeline
- investigating Aug 04, 2025, 09:22 AM UTC
PayU is experiencing issues with processing Capitec Pay transactions. Engineers are investigating. We will provide more information.
- identified Aug 04, 2025, 09:31 AM UTC
Capitec has confirmed that they are having system issue which are affecting the processing of Capitec Pay transactions.
- identified Aug 04, 2025, 09:36 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 04, 2025, 10:37 AM UTC
Capitec Pay is still experiencing issues. The bank further confirms that investigations are continuing and we will keep you informed as soon as more information is available.
- resolved Aug 04, 2025, 11:42 AM UTC
The bank has confirmed that the issue has been resolved. After monitoring for a while we have noted full recovery and transactions are currently being processed successfully.
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