PayU Africa incident
PayU South Africa Service Degradation - Capitec Pay
Resolved after 3 hours 28 minutes, affecting South Africa Capitec Pay, on August 20, 2025.
Update from Capitec: Please note that the Capitec App issue has been resolved. The team will be continue to monitor and will be on standby ready to support. We have noted recovery, Capitec Pay transaction being procressed successfully.
Affected components
Update timeline
- identified Aug 20, 2025, 02:37 PM UTC
Capitec has confirmed that theis bank App is down, this affects the processing of Capitec Pay transactions.
- identified Aug 20, 2025, 04:09 PM UTC
Update from Capitec: Please note that the Capitec App is still down. All teams are actively working on the issue and we will update accordingly. Note the time and impacts outlined below.
- monitoring Aug 20, 2025, 05:07 PM UTC
Update from Capitec: Please note that the Capitec App issue has been resolved. The team will be continue to monitor and will be on standby ready to support. We have noted recovery, Capitec Pay transaction being procressed successfully.
- resolved Aug 20, 2025, 05:29 PM UTC
This incident has been resolved.
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