Paystack incident

Degraded Performance on Zenith Card Processing

Minor Resolved

Paystack experienced a minor incident on May 1, 2026 affecting NIGERIA (Cards), lasting 21h 16m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 01:12 PM UTC
Resolved
May 02, 2026, 10:29 AM UTC
Duration
21h 16m
Detected by Pingoru
May 01, 2026, 01:12 PM UTC

Affected components

NIGERIA (Cards)

Update timeline

  1. investigating May 01, 2026, 01:12 PM UTC

    We are currently seeing an increased number of failed transactions for cards issued by Zenith bank due to downtime from the bank. As a result, payments made with Zenith-issued cards may fail. Other card types and payment channels remain unaffected and are operating as usual. We are actively working with the bank to resolve this issue and will share updates as soon as more information is available. We apologize for the inconvenience and appreciate your patience.

  2. resolved May 02, 2026, 10:29 AM UTC

    This incident has been resolved.