Paystack incident

Increased Failure Rates on Access Bank card transactions

Major Resolved

Paystack experienced a major incident on August 26, 2026 affecting NIGERIA (Cards), lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 01:06 PM UTC
Resolved
Aug 26, 2026, 01:45 PM UTC
Duration
39m
Detected by Pingoru
Aug 26, 2026, 01:06 PM UTC

Affected components

NIGERIA (Cards)

Update timeline

  1. investigating Aug 26, 2026, 01:06 PM UTC

    We are seeing an increase in failure rates on transactions made with cards issued by Access Bank, due to a service issue on the bank's side. We have notified the Access Bank team and are working with them to resolve this as quickly as possible. In the meantime, customers may experience declines when paying with their Access Bank cards. Other payment channels (transfer, USSD, other banks' cards) remain unaffected. We will share updates as soon as we have them, and we apologize for any inconvenience this might cause.

  2. resolved Aug 26, 2026, 01:45 PM UTC

    This incident has been resolved.