Paystack incident

South Africa: Increased failure rate for Capitec Pay

Minor Resolved

Paystack experienced a minor incident on August 28, 2026 affecting SOUTH AFRICA (Capitec Pay), lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 03:18 AM UTC
Resolved
Aug 28, 2026, 06:21 AM UTC
Duration
3h 3m
Detected by Pingoru
Aug 28, 2026, 03:18 AM UTC

Affected components

SOUTH AFRICA (Capitec Pay)

Update timeline

  1. investigating Aug 28, 2026, 03:18 AM UTC

    We are seeing an increase rate of failure for Capitec Pay requests. The issue has been escalated to Capitec.

  2. resolved Aug 28, 2026, 04:02 AM UTC

    Capitec Pay transactions are processing normally again.

  3. investigating Aug 28, 2026, 04:33 AM UTC

    Capitec performance has degraded again.

  4. monitoring Aug 28, 2026, 05:40 AM UTC

    Capitec Pay has been stable again since 7:10 SAST. We will continue to monitor.

  5. resolved Aug 28, 2026, 06:21 AM UTC

    This incident has been resolved.