Paystack incident

Nigeria: High Failure Rate on Account Linking for Direct Debit

Major Resolved

Paystack experienced a major incident on July 22, 2026 affecting NIGERIA (Direct Debit), lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 01:00 PM UTC
Resolved
Jul 24, 2026, 11:29 AM UTC
Duration
1d 22h
Detected by Pingoru
Jul 22, 2026, 01:00 PM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. investigating Jul 22, 2026, 01:00 PM UTC

    We are currently experiencing an issue with the verification service used for Direct Debit mandate creation, preventing customers from linking new bank accounts. We are actively working with the central provider to resolve this as quickly as possible. We apologize for any inconvenience caused.

  2. resolved Jul 24, 2026, 11:29 AM UTC

    We have implemented a temporary fix, while we work with the Central provider to resolve the underlying issue. Customers are now able to link their account successfully