Paystack incident

Ghana: Telecel System Downtime

Minor Resolved

Paystack experienced a minor incident on June 13, 2026 affecting GHANA (Mobile Money), lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 07:45 AM UTC
Resolved
Jun 13, 2026, 01:57 PM UTC
Duration
6h 12m
Detected by Pingoru
Jun 13, 2026, 07:45 AM UTC

Affected components

GHANA (Mobile Money)

Update timeline

  1. investigating Jun 13, 2026, 07:45 AM UTC

    Our partner, Telecel, is currently experiencing an intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, some Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.

  2. resolved Jun 13, 2026, 01:57 PM UTC

    This incident has been resolved.