Paystack incident

Inward Transfers into Wema Managed Accounts

Minor Resolved

Paystack experienced a minor incident on May 12, 2026 affecting NIGERIA (Managed Accounts), lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 02:48 PM UTC
Resolved
May 18, 2026, 09:49 AM UTC
Duration
5d 19h
Detected by Pingoru
May 12, 2026, 02:48 PM UTC

Affected components

NIGERIA (Managed Accounts)

Update timeline

  1. investigating May 12, 2026, 02:48 PM UTC

    We are experiencing a delay in receiving transfers into Wema managed accounts as a result of a bank downtime. We are in contact with Wema bank and will share an update as soon as possible. Paystack Titan accounts remain unaffected, as well as other banks and payment channels. We apologize for any inconvenience this might cause.

  2. identified May 13, 2026, 05:08 PM UTC

    We are actively following up with the Wema team to reconcile the pending transactions and provide value. Paystack Titan accounts remain unaffected, as well as other banks and payment channels.

  3. resolved May 18, 2026, 09:49 AM UTC

    The root cause of this incident has been resolved by the bank.