Paystack incident

Nigeria: Bank Transfers High Timeout Rate

Major Resolved

Paystack experienced a major incident on May 4, 2026 affecting NIGERIA (Bank) and NIGERIA (Managed Accounts) and 1 more component, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 12:30 PM UTC
Resolved
May 04, 2026, 07:50 PM UTC
Duration
7h 19m
Detected by Pingoru
May 04, 2026, 12:30 PM UTC

Affected components

NIGERIA (Bank)NIGERIA (Managed Accounts)NIGERIA (Bank Transfer)

Update timeline

  1. investigating May 04, 2026, 12:30 PM UTC

    We are experiencing high processing times from the Central Switch for Bank Transfers in Nigeria. This impacts collections and outward transfers, we are working with them to resolve this as soon as possible.

  2. monitoring May 04, 2026, 04:58 PM UTC

    Bank transfer processing times have stabilised, we are currently monitoring performance across collections and disbursements. We are also in close communication with the Central Switch

  3. resolved May 04, 2026, 07:50 PM UTC

    This incident has been fully resolved.