Paystack incident

Nigeria: High Failure Rate on Direct Debit

Major Resolved

Paystack experienced a major incident on May 4, 2026 affecting NIGERIA (Direct Debit), lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 08:45 AM UTC
Resolved
May 04, 2026, 12:08 PM UTC
Duration
3h 22m
Detected by Pingoru
May 04, 2026, 08:45 AM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. investigating May 04, 2026, 08:45 AM UTC

    We are experiencing a high failure rate on Direct Debit transactions and are currently investigating the root cause.

  2. resolved May 04, 2026, 12:08 PM UTC

    This incident has been resolved.