PayPlug incident

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions

Minor Resolved View vendor source →

PayPlug experienced a minor incident on May 13, 2024, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 01:47 PM UTC
Resolved
May 13, 2024, 05:11 PM UTC
Duration
3h 24m
Detected by Pingoru
May 13, 2024, 01:47 PM UTC

Update timeline

  1. investigating May 13, 2024, 01:47 PM UTC

    FR Nous avons identifié des difficultés sur notre plateforme affectant une partie des paiements et accès au portail. L'incident est en cours d'analyse EN We have identified ongoing difficulties on our platform which affect some payments and Portal access. An investigation is in progress

  2. monitoring May 13, 2024, 02:04 PM UTC

    SMP-2537 - Début / Start : 13/03/2024 15h24 CEST - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Processing - Responsabilité / Responsibility : Payplug FR Environ 10% des paiements et connexion au portail ont été affectés entre 15h24 et 15h42. Le service est rétabli depuis 15h42. Nous continuons à surveiller la reprise du service. EN Around 10% of payments and portal connections were affected between 3.24PM and 3.42pm. Service has been restored at 3.42PM. Service recovery is still under monitoring.

  3. resolved May 13, 2024, 05:11 PM UTC

    SMP-2537 - Début / Start : 13/03/2024 15h24 CEST - Fin / End : 13/03/2024 15h42 CEST - Catégorie / Category : Production - Processing - Responsabilité / Responsibility : Payplug FR L'incident a été définitivement résolu à 15h42. EN Incident was totally resolved at 3.42pm.