PayPlug incident

INCIDENT PROCESSING | Perturbations terminaux de paiement / Payment terminals disruptions

Major Resolved View vendor source →

PayPlug experienced a major incident on September 12, 2024, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 09:57 AM UTC
Resolved
Sep 12, 2024, 10:26 AM UTC
Duration
29m
Detected by Pingoru
Sep 12, 2024, 09:57 AM UTC

Update timeline

  1. investigating Sep 12, 2024, 09:57 AM UTC

    FR Nous avons identifié des difficultés sur certains terminaux de paiement. Cet incident concerne une route d'acquisition spécifique et vous n'êtes pas tous concernés. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on some payment terminals. This incident affects one acquisition route, not all of you are affected. An investigation is in progress.

  2. monitoring Sep 12, 2024, 10:13 AM UTC

    TSR-436 - Début / Start : 12/09/2024 - Fin / End : 12/09/2024 12.07AM CEST - Catégorie / Category : Production - Terminaux de paiement / Payment terminals - Responsabilité / Responsibility : Payplug - Priorité / Priority : P2 FR L'incident est maintenant résolu et le service est rétabli. Nous continuons à surveiller la reprise du service EN Incident is now resolved and service restored. Service recovery is still under monitoring

  3. resolved Sep 12, 2024, 10:26 AM UTC

    This incident has been resolved.