Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown incident
Payments Hub - Virtual Terminal
Resolved after 2 hours 46 minutes, affecting Payments Hub - Merchant Portal, on July 31, 2026.
A fix has been deployed for adding a customer's physical address during a Virtual Terminal transaction. The workaround is no longer required. We apologize for any inconvenience this may have caused.
Affected components
Update timeline
- identified Jul 31, 2026, 10:22 PM UTC
We are investigating an issue on Payments Hub where adding a customer's physical address when using the Virtual Terminal prevents the customer from being saved. Workaround: Leave the address fields blank during the transaction to save the customer and complete the sale. You can then add the physical address directly through the Customer Directory. Our team is actively working on a fix and will provide updates here as soon as they are available.
- resolved Aug 01, 2026, 01:09 AM UTC
A fix has been deployed for adding a customer's physical address during a Virtual Terminal transaction. The workaround is no longer required. We apologize for any inconvenience this may have caused.
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Amazon Web Services