Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown incident
Payments Hub - Login Issues & Reporting Delays
Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown experienced a major incident on October 20, 2025 affecting Payanywhere and Payments Hub - Merchant Portal, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:16 PM UTC
As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.
- monitoring Oct 20, 2025, 05:44 PM UTC
We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.
- monitoring Oct 20, 2025, 05:46 PM UTC
We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.
- monitoring Oct 20, 2025, 07:53 PM UTC
We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.
- resolved Oct 20, 2025, 10:25 PM UTC
We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.