Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown Outage History

Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown is up right now

Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown had 15 outages in the last 2 years totaling 159h 53m of downtime — averaging 0.6 incidents per month.

There were 15 Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown outages since May 30, 2024 totaling 159h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.paymentshub.com/

Minor May 18, 2026

Cellular Connectivity Issues: PAX A920/A920 Pro

Detected by Pingoru
May 18, 2026, 03:47 PM UTC
Resolved
May 20, 2026, 06:49 PM UTC
Duration
2d 3h
Affected: Payanywhere
Timeline · 2 updates
  1. monitoring May 18, 2026, 03:47 PM UTC

    We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

  2. resolved May 20, 2026, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Federal Reserve Funding Delay

Detected by Pingoru
Mar 03, 2026, 03:15 PM UTC
Resolved
Mar 03, 2026, 10:23 PM UTC
Duration
7h 8m
Affected: Federal Reserve - Merchant Funding (External)
Timeline · 2 updates
  1. monitoring Mar 03, 2026, 03:15 PM UTC

    If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

  2. resolved Mar 03, 2026, 10:23 PM UTC

    Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

Read the full incident report →

Minor January 3, 2026

Payments Hub - Reporting Delays

Detected by Pingoru
Jan 03, 2026, 03:52 PM UTC
Resolved
Jan 04, 2026, 03:46 AM UTC
Duration
11h 53m
Affected: Payments Hub - Merchant Portal
Timeline · 4 updates
  1. monitoring Jan 03, 2026, 03:52 PM UTC

    The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

  2. monitoring Jan 03, 2026, 05:15 PM UTC

    We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

  3. monitoring Jan 03, 2026, 11:07 PM UTC

    Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

  4. resolved Jan 04, 2026, 03:46 AM UTC

    We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

Read the full incident report →

Major October 20, 2025

Payments Hub - Login Issues & Reporting Delays

Detected by Pingoru
Oct 20, 2025, 04:16 PM UTC
Resolved
Oct 20, 2025, 10:25 PM UTC
Duration
6h 9m
Affected: PayanywherePayments Hub - Merchant Portal
Timeline · 5 updates
  1. identified Oct 20, 2025, 04:16 PM UTC

    As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

  2. monitoring Oct 20, 2025, 05:44 PM UTC

    We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

  3. monitoring Oct 20, 2025, 05:46 PM UTC

    We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

  4. monitoring Oct 20, 2025, 07:53 PM UTC

    We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

  5. resolved Oct 20, 2025, 10:25 PM UTC

    We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.

Read the full incident report →

Notice June 5, 2025

Payments Hub - Early Password Expiration Reminder

Detected by Pingoru
Jun 05, 2025, 02:00 PM UTC
Resolved
Jun 06, 2025, 06:30 PM UTC
Duration
1d 4h
Affected: Payments Hub - Merchant Portal
Timeline · 2 updates
  1. monitoring Jun 05, 2025, 02:00 PM UTC

    You may have received an email notification that your password is expiring in 7 days. This notification can be disregarded as it was sent in error. Your account is secure and you can continue to use your existing password to log in to Payments Hub. If you have already reset your password, use your new password to log in. We apologize for the confusion this email has caused.

  2. resolved Jun 06, 2025, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2025

Payments Hub - Sign in Issues

Detected by Pingoru
Mar 19, 2025, 03:15 PM UTC
Resolved
Mar 19, 2025, 08:52 PM UTC
Duration
5h 37m
Affected: Payments Hub - Merchant Portal
Timeline · 2 updates
  1. investigating Mar 19, 2025, 03:15 PM UTC

    We are investigating an issue causing to new sign ins to the Payments Hub portal to be slow for some users. This is NOT impacting processing; devices and terminals are not impacted.

  2. resolved Mar 19, 2025, 08:52 PM UTC

    The issue has been identified and a fix applied. All impacted services have now recovered. Users are now able to sign in to the Hub as usual.

Read the full incident report →

Notice December 31, 2024

Payanywhere / Payments Hub

Detected by Pingoru
Dec 31, 2024, 01:04 PM UTC
Resolved
Jan 01, 2025, 04:33 AM UTC
Duration
15h 29m
Affected: Payanywhere
Timeline · 6 updates
  1. investigating Dec 31, 2024, 01:04 PM UTC

    The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.

  2. investigating Dec 31, 2024, 03:00 PM UTC

    We are continuing to investigate the issue. Merchant logins will be temporarily restricted as part of the recovery process.

  3. identified Dec 31, 2024, 06:53 PM UTC

    Payments Hub access has been restored. The team is continuing to work toward stabilizing access to the app.

  4. identified Dec 31, 2024, 11:54 PM UTC

    We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

  5. identified Jan 01, 2025, 12:43 AM UTC

    We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

  6. resolved Jan 01, 2025, 04:33 AM UTC

    We have resolved this issue and will continue to monitor performance. Thank you for your patience and understanding. We know this disruption was extremely frustrating and we sincerely apologize.

Read the full incident report →

Minor December 21, 2024

VISA Timeouts

Detected by Pingoru
Dec 21, 2024, 01:35 AM UTC
Resolved
Dec 21, 2024, 01:55 AM UTC
Duration
19m
Affected: EPX
Timeline · 3 updates
  1. investigating Dec 21, 2024, 01:35 AM UTC

    The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.

  2. identified Dec 21, 2024, 01:48 AM UTC

    The team has identified the issue to be specific to VISA transactions.

  3. resolved Dec 21, 2024, 01:55 AM UTC

    We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.

Read the full incident report →

Minor December 6, 2024

All Merrick Funding Issue

Detected by Pingoru
Dec 06, 2024, 04:39 PM UTC
Resolved
Dec 07, 2024, 12:29 AM UTC
Duration
7h 50m
Affected: Banking Networks - Funding (External)
Timeline · 2 updates
  1. monitoring Dec 06, 2024, 04:39 PM UTC

    We were made aware of systems issue at All Merrick that resulted in a funding delay. Affected merchants will be funded before 5pm local time today.

  2. resolved Dec 07, 2024, 12:29 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor December 3, 2024

Toll Free Connection Issues

Detected by Pingoru
Dec 03, 2024, 03:19 PM UTC
Resolved
Dec 03, 2024, 03:52 PM UTC
Duration
33m
Affected: Shared Services (Customer Facing)
Timeline · 2 updates
  1. investigating Dec 03, 2024, 03:19 PM UTC

    We are investigating reports that our toll free numbers are not connecting properly. Our 248-269-6000 continues to work and we advise that you use this number until the issue is resolved.

  2. resolved Dec 03, 2024, 03:52 PM UTC

    Inbound toll free calls are working again. This incident has been resolved.

Read the full incident report →

Minor November 2, 2024

Inbound Phone Lines Unavailable

Detected by Pingoru
Nov 02, 2024, 04:02 PM UTC
Resolved
Nov 02, 2024, 04:55 PM UTC
Duration
52m
Affected: Shared Services (Customer Facing)
Timeline · 2 updates
  1. monitoring Nov 02, 2024, 04:02 PM UTC

    We are currently experiencing an issue with some of our inbound phone lines, including: 248-269-6000 and 800-226-2273, 866-485-8999 If you need to reach us by phone at this time please use this alternate number: 877-387-5640 Also note our Hospitality line: 248-298-8000 is also available.

  2. resolved Nov 02, 2024, 04:55 PM UTC

    All phone lines are now accepting calls, all systems are back online. This issue is resolved.

Read the full incident report →

Notice September 13, 2024

AMEX Opt Blue Funding Issue

Detected by Pingoru
Sep 13, 2024, 05:39 PM UTC
Resolved
Sep 13, 2024, 09:28 PM UTC
Duration
3h 49m
Affected: Funding
Timeline · 2 updates
  1. monitoring Sep 13, 2024, 05:39 PM UTC

    The AMEX Opt Blue funding issue has been resolved. The AMEX funding will be in the merchant's next deposit.

  2. resolved Sep 13, 2024, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 19, 2024

Potential Enrollment Delays

Detected by Pingoru
Jul 19, 2024, 02:30 PM UTC
Resolved
Jul 19, 2024, 09:05 PM UTC
Duration
6h 34m
Affected: Merchant Enrollment
Timeline · 2 updates
  1. monitoring Jul 19, 2024, 02:30 PM UTC

    To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

  2. resolved Jul 19, 2024, 09:05 PM UTC

    We are no longer seeing downstream latency impacting our enrollment process. All systems remain healthy, and fully operational.

Read the full incident report →

Minor July 19, 2024

Potential Service Issues

Detected by Pingoru
Jul 19, 2024, 06:38 AM UTC
Resolved
Jul 19, 2024, 02:29 PM UTC
Duration
7h 50m
Affected: Merchant Enrollment
Timeline · 5 updates
  1. investigating Jul 19, 2024, 06:38 AM UTC

    We are monitoring an external issue that may be affecting multiple services. This is NOT specific to North American Bancard and has been reported to the vendor. We are monitoring system health and will provide updates as they come.

  2. monitoring Jul 19, 2024, 08:13 AM UTC

    Given the global scope of the earlier incident, some entities may experience issues with authorizations. Those would be caused by issues outside of North American Bancard/EPX.

  3. monitoring Jul 19, 2024, 02:23 PM UTC

    To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

  4. monitoring Jul 19, 2024, 02:24 PM UTC

    To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

  5. resolved Jul 19, 2024, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2024

Potential Merchant Funding Delay

Detected by Pingoru
Jul 09, 2024, 02:34 PM UTC
Resolved
Jul 09, 2024, 08:48 PM UTC
Duration
6h 14m
Affected: Banking Networks - Funding (External)
Timeline · 2 updates
  1. investigating Jul 09, 2024, 02:34 PM UTC

    We are currently looking into a funding delay that could be impacting merchants. We are looking into this and will have an updated status as soon as possible.

  2. resolved Jul 09, 2024, 08:48 PM UTC

    The issue has been resolved.

Read the full incident report →