Paymark experienced a major incident on April 30, 2026 affecting Payment Switch / EFTPOS and RKI / KSE Services, lasting 7h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Switch / EFTPOSRKI / KSE Services
Update timeline
- investigating Apr 30, 2026, 09:24 PM UTC
Worldline is aware of a telecommunications issue affecting some cell sites and internet across the Lower North Island and the South Island. This may result in intermittent or no service for some customers in these regions. One NZ is currently investigating and we will update once this has been resolved.
- investigating Apr 30, 2026, 09:32 PM UTC
One NZ are continuing to investigate this issue.
- monitoring May 01, 2026, 02:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2026, 04:51 AM UTC
This incident has been resolved.