Paymark experienced a minor incident on May 14, 2026 affecting Online EFTPOS and Tap on Mobile, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Online EFTPOSTap on Mobile
Update timeline
- investigating May 14, 2026, 03:53 AM UTC
Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app. BNZ are currently investigating and an update will be provided soon. Thank you for your patience.
- investigating May 14, 2026, 04:56 AM UTC
BNZ are continuing to investigate this issue.
- investigating May 14, 2026, 06:41 AM UTC
BNZ are continuing to investigate this issue.
- monitoring May 14, 2026, 10:21 AM UTC
A fix has been implemented and BNZ are monitoring results overnight. Thank you for your patience.
- resolved May 14, 2026, 09:56 PM UTC
This incident has been resolved.