Paymark experienced a minor incident on May 26, 2026 affecting Online EFTPOS and Tap on Mobile, lasting 12h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Online EFTPOSTap on Mobile
Update timeline
- investigating May 26, 2026, 08:11 PM UTC
Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app, causing transactions to expire. Westpac are currently investigating and an update will be provided soon. Thank you for your patience.
- investigating May 26, 2026, 10:39 PM UTC
Westpac are continuing to investigate this issue.
- investigating May 27, 2026, 02:06 AM UTC
We are continuing to investigate this issue. An update will be provided when available. Thank you for your patience.
- monitoring May 27, 2026, 07:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 08:17 AM UTC
This incident has been resolved.