Paymark experienced a minor incident on June 21, 2026 affecting IVR Services / 0800 Number and RKI / KSE Services, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
IVR Services / 0800 NumberRKI / KSE Services
Update timeline
- investigating Jun 21, 2026, 04:30 AM UTC
Paymark is currently experiencing an issue with our IVR service. Our team are currently investigating and an update will be provided soon. We apologise for any inconvenience this may cause.
- investigating Jun 21, 2026, 05:00 AM UTC
We are continuing to investigate this issue. An update will be provided once available. Thank you for your patience.
- resolved Jun 21, 2026, 07:10 AM UTC
This incident has been resolved.