Paydock experienced a major incident on October 28, 2022 affecting Accertify service, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2022, 09:10 AM UTC
We have identified a performance issue with Accertify, which is experiencing a degraded service. We are investigating and will provide updates as they become available. Feel free to follow Accertify's status page here: https://status.accertify.com/.
- monitoring Oct 28, 2022, 09:14 AM UTC
Accertify is still experiencing issues with 5 of its services, which will potentially continue to impact some transactions using this service. We will update you as we learn more.
- monitoring Oct 28, 2022, 09:50 AM UTC
5 of Accertify's systems remain impacted. No further details are available but we are continuing to monitor the situation. For further information, please refer to Accertify's status page: https://status.accertify.com/
- resolved Oct 28, 2022, 10:59 AM UTC
Accertify has restored service for the integration Paydock uses, and the system is now fully operational. This incident is being closed.