Paydock experienced a major incident on June 2, 2026 affecting Paydock API and Paydock Dashboard, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 12:53 AM UTC
We are currently seeing degraded performance on the Paydock platform, which is affecting payment processing and tokenisation. We're looking into this and will provide updates via this status page as we get more information.
- monitoring Jun 02, 2026, 02:12 AM UTC
Performance metrics across the Paydock platform have now stabilised, and response times have returned to normal operating parameters. Our engineering teams are closely monitoring all alerting and system dashboards to ensure this stability is fully maintained before officially closing the incident. We are also validating that all transaction processing and dashboard navigation are performing as expected. We appreciate your patience during this period. A final update will be posted once we are confident the platform is fully clear.
- resolved Jun 02, 2026, 01:38 PM UTC
This incident has been resolved.