Paydock incident
Validation Error - Multiple Subscription Charges
Paydock experienced a major incident on January 16, 2023 affecting Paydock API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2023, 07:23 AM UTC
Paydock is investigating an incident related to our latest release that may be impacting multiple subscription charges. We are investigating this further and will provide updates as they become available. Please contact [email protected] if you experience unexpected failed validation transactions so we can respond accordingly.
- identified Jan 16, 2023, 07:52 AM UTC
Paydock is rolling back the latest update to our subscription service in order to remedy this problem. We expect this process to take roughly 1 hour. We will continue to provide updates as they unfold.
- identified Jan 16, 2023, 08:02 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 16, 2023, 08:13 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 16, 2023, 08:16 AM UTC
Paydock has completed the rollback for the subscription service and is completing testing in production. Testing is proceeding as expected and we anticipate closing this incident shortly.
- resolved Jan 16, 2023, 08:39 AM UTC
The subscription charges incident has now been resolved and is performing as expected in production. Please contact [email protected] if you experience any unexpected validation errors in your processing.