Paydock incident

Processing Outage - MongoDB Atlas Vendor Error

Critical Resolved View vendor source →

Paydock experienced a critical incident on January 30, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2023, 04:24 PM UTC
Resolved
Jan 29, 2023, 04:30 AM UTC
Duration
—
Detected by Pingoru
Jan 30, 2023, 04:24 PM UTC

Update timeline

  1. resolved Jan 30, 2023, 04:24 PM UTC

    Paydock experienced an outage across our payments ecosystem for 1 hour 40 minutes on Sunday 29th of January 2023, UTC. We isolated this incident to a full outage with our third-party provider MongoDB Atlas. We believe this may be related to an earlier incident with this vendor that did not affect processing. We are waiting for this provider's full root cause analysis before adjusting our monitoring and support functions to anticipate future events like this. The issue has been resolved and we are closing this incident. We apologise for any inconvenience to our merchants and integration partners.