Paydock experienced a major incident on January 31, 2023 affecting Bambora gateway, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2023, 06:30 PM UTC
We have identified degraded performance currently from our integration gateway, Bambora. We are investigating and will provide updates as they become available.
- monitoring Jan 31, 2023, 09:56 PM UTC
Paydock has received advice from Bambora that the have localised the issue to Fiserv, which is experiencing a service disruption to multiple bank links. This incident is affecting AMEX transactions only at this stage. We will provide further updates as they become available.
- resolved Feb 01, 2023, 12:57 AM UTC
We've been monitoring the status of charges processed via Bambora, and we can confirm that the issues we were seeing earlier have subsided, and this service is performing as expected. We will update this page with any more information we receive on the root cause of this issue.
- postmortem Feb 01, 2023, 03:44 AM UTC
We have received a final update from Bambora stating that Fiserv has resolved this incident on their side as of 10:30am AEDT. The total duration of the incident would have been from 04:00am to 10:30am AEDT.