Paydock experienced a minor incident on February 9, 2023 affecting Bambora gateway, lasting 11h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Bambora gateway
Update timeline
- investigating Feb 09, 2023, 04:29 AM UTC
We are currently investigating an issue we're seeing with merchants creating charges on the Bambora Gateway. Not all charges are affected, however we're working to narrow down the exact cause of the issue.
- identified Feb 09, 2023, 05:36 AM UTC
We have identified the root cause of the issue, and we are currently working on a fix. ETA for this fix will be provided here once we know more.
- monitoring Feb 09, 2023, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2023, 04:10 PM UTC
We are informing you that the Bambora incident has been resolved. Our team has worked to identify and fix the issue, and we are confident that the system is stable.