pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 25, 2026 affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 06:38 AM UTC
Resolved
Aug 25, 2026, 07:51 AM UTC
Duration
1h 12m
Detected by Pingoru
Aug 25, 2026, 06:38 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: USSD DepositAirtel :: USSD DepositAirtel :: USSD Deposit

Update timeline

  1. identified Aug 25, 2026, 06:38 AM UTC

    We have identified instability in Airtel services in the following markets: DRC, Malawi, Tanzania, Uganda and Zambia. We have escalated this to the Airtel for resolution.

  2. monitoring Aug 25, 2026, 07:10 AM UTC

    We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

  3. resolved Aug 25, 2026, 07:51 AM UTC

    The incident has been resolved. We apologise for the inconvenience.