pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 19, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 10:18 AM UTC
Resolved
Aug 19, 2026, 12:55 PM UTC
Duration
2h 37m
Detected by Pingoru
Aug 19, 2026, 10:18 AM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. investigating Aug 19, 2026, 10:18 AM UTC

    We are experiencing instabilities the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Aug 19, 2026, 11:22 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 19, 2026, 12:55 PM UTC

    This incident has been resolved.