pawaPay incident

Performance degradation affecting Zambia MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 5, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 10:11 PM UTC
Resolved
Aug 06, 2026, 05:04 AM UTC
Duration
6h 53m
Detected by Pingoru
Aug 05, 2026, 10:11 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Aug 05, 2026, 10:11 PM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  2. monitoring Aug 06, 2026, 02:06 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 06, 2026, 05:04 AM UTC

    The incident has been resolved. We apologise for the inconvenience.