pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 28, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 10:42 AM UTC
Resolved
Jul 28, 2026, 03:41 PM UTC
Duration
4h 59m
Detected by Pingoru
Jul 28, 2026, 10:42 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jul 28, 2026, 10:42 AM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. identified Jul 28, 2026, 11:12 AM UTC

    This is a quick update to inform you that we are experiencing an outage in our Uganda Airtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Jul 28, 2026, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 03:41 PM UTC

    The incident has been resolved. We apologise for the inconvenience.