pawaPay incident

Performance degradation affecting Tanzania Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 18, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 11h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 10:13 PM UTC
Resolved
Jul 19, 2026, 10:09 AM UTC
Duration
11h 56m
Detected by Pingoru
Jul 18, 2026, 10:13 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jul 18, 2026, 10:13 PM UTC

    We are experiencing an outage of the Tanzania Airtel services. We are investigating the issue.

  2. monitoring Jul 18, 2026, 11:06 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Jul 19, 2026, 05:16 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Tanzania Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. identified Jul 19, 2026, 08:04 AM UTC

    This is a quick update to inform you that we are still experiencing instability in Tanzania Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. monitoring Jul 19, 2026, 08:54 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  6. resolved Jul 19, 2026, 10:09 AM UTC

    This incident has been resolved.