pawaPay incident

Performance degradation affecting Zambia Zamtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 10, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 09:43 PM UTC
Resolved
Jul 11, 2026, 12:42 AM UTC
Duration
2h 58m
Detected by Pingoru
Jul 10, 2026, 09:43 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: Payout

Update timeline

  1. investigating Jul 10, 2026, 09:43 PM UTC

    We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.

  2. monitoring Jul 10, 2026, 10:54 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 11, 2026, 12:42 AM UTC

    The incident has been resolved. We apologise for the inconvenience.